Digital Customer Proximity: How Collaboration Increases Customer Benefit

How can banks expand their relevance in customers’ daily lives? How can banks redefine their role in their customers’ everyday lives? In our latest blog post, we use selected examples to show how institutions are creating real added value across connected living environments through innovative services – from mobility budgets and ETF-based rental deposits to health incentives through interest rate models. The article by Dr. Stefanie Auge-Dickhut explores:
• how Customer Centricity is enabled through positioning of financial serivces in netwerks,
• the growing importance of Embedded Finance and Platform Banking,
• and why financial services are becoming part of connected, everyday experiences.
Based on an extract form over 80+ international use cases, the article offers tangible inspiration for financial players aiming to drive relevance through innovation.

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The journey from open banking to embedded finance to contextual banking and the future role of banks

If you look at today’s bank customers, they are always digitally active in their respective living environments. McMakler provides an example of positioning in customers’ living environments. If people search for design ideas for self-built furniture on Pinterest, for example, McMakler displays real estate offers that match their known living preferences. This happens in the context of a cooperation between McMakler and over 400 banks. Under certain conditions, banks can therefore offer their services in the respective living environments of their customers. However, this option is only one alternative as to how banks or individual banking divisions can position themselves strategically. In Stefan Knaus’ blog post from October 24, 2023, we presented four different strategic role profiles in the context of open banking. Now we would like to take a look at current market developments and which use cases have driven banks forward. We will also classify the terms “embedded finance” and “contextual banking”, which are frequently used in this context.

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